Our products are made from natural, recycled resources and may thus have natural characteristics and other irregularities which are not manufacturing faults. However, Glasgow Wood Recycling prides itself on its high quality products and first class service, so if you are at all not happy with your purchase please do not hesitate to contact us on 0141 237 8566 to discuss.
If you have simply changed your mind about a purchase
You must return it in its original condition within 14 days. We will be happy to give you an exchange or a credit note for the full amount. No refunds or exchanges will be given on Bespoke or Commercial orders unless there is a manufacturing defect.
If you believe your order has been damaged in transit
You may return goods totally free of charge by notifying us at the time of delivery by our delivery team and allowing the delivery team to bring the goods back with them. A refund for the returned goods will be given and any delivery costs you have paid to us will also be refunded. If it is not possible to notify us at the time of delivery, then you should contact us within 7 days on 0141 237 8566 to arrange a replacement, repair or refund.
Items faulty on arrival
If you believe there is a manufacturing fault with your order, please call us as soon as possible on 0141 237 8566. Under the 1974 Sales of Goods Act you have a statutory right to return a product within 4 weeks and get your money back if it is found to be faulty. Reclaimed timber has certain natural characteristics such as shrinkage, swelling, hairline cracks and minor movement due to changes in temperature and humidity. These may appear and disappear with the changing weather conditions. This will not affect the durability, serviceability or lifespan of your furniture and normal movement within wood is completely normal. These natural movements are not manufacturing defects and are therefore not covered under this returns policy.
All Glasgow Wood Recycling indoor products (dining tables, indoor seating, wardrobes, chests, cabinets, coffee tables, timber-framed mirrors, bedsides cabinets, bookcases etc) are guaranteed for a 10 year period. Most of our outdoor products (planters, raised beds, outdoor tables and chairs etc) are guaranteed for a period of 5 years. Your goods are guaranteed such that should any structural or manufacturing fault occur during the guarantee period then we will either repair or replace (at our own discretion) the faulty items free of charge.
Please contact us on 0141 237 8566 if you have any complaints, or visit our complaints policy page for more information.